Legal

Privacy policy

Last updated 7 October 2026

You are reading this on The Source Real Estate's agent platform. The system behind it was built and is operated by Broker 2 Me Marketing Corp, which is the company "we" refers to throughout this policy. Your brokerage relationship is with The Source Real Estate; this document covers the media service and the platform.

1. Who we are

Broker2Me is a trading name of Broker 2 Me Marketing Corp, 1701 Ponce De Leon Blvd, Suite 206, Coral Gables, FL 33134. We are the controller of the personal information described here.

2. What we collect

  • Your account. Name, email address, phone number if you give one, and which organization or team you belong to.
  • Your bookings. The property address, what the county record says about it, the services you chose, the price, and the date and time of the shoot.
  • What we shoot. The photographs, video and virtual tours produced for your listing, and the link to the gallery we deliver them in.
  • Payment. Handled by Stripe, our payment processor. Your card details go to Stripe directly and we never see or store your card number. What we keep is the booking, the amount, and Stripe's reference for the payment, which is what lets us refund you.
  • Photos you upload. Your headshot and logo, and any photographs you add to a listing page or a flyer.
  • People you add. The clients you save or import on your Clients page, and the contact details of an owner, tenant or client that you enter on a booking. Also the name, email, phone number and message a buyer sends from one of your listing pages or open house invitations. Those go to the agent whose listing it is, and that team's administrators can see them too. We keep these details for you to work with, and we do not sell them.
  • Your licence number. If you add your Florida real estate licence number, we check it against the state's public licence records, which we keep a copy of, to confirm which brokerage you work for. We do not send it to anyone else.
  • How you use the tools. Each time you use one of our AI tools, such as the support assistant or the listing copy writer, we record which one it was and when, under your account. If you allow notifications in the Broker2Me iPhone app, we also note the last time the app was opened on your phone and which version it was. We use these records to see which tools agents use and what they cost us to run, and to keep notifications reaching the right phone. They stay with us and are not used for advertising.

We do not sell your personal information. Our public marketing pages use an advertising pixel, described in section 10; your account, your bookings and your property addresses are never part of that, because the pixel does not run on signed-in pages at all.

An email address and a phone number are required rather than optional. We are sending a photographer to a specific property at a specific time, so we have to be able to reach you about access, timing and where the finished photographs went. That is all your phone number is used for. Your email is used for the same things, and for one welcome email when you join, which may include a discount code for your first booking. We send offers and updates only if you agree to receive them, and you can turn them off at any time in Settings.

3. The property lookup

When you type a listing address we query the property appraiser for its county, a free public record service, to read the square footage, beds, baths and lot size. Depending on the city that is the Miami Dade County Property Appraiser, the Broward County Property Appraiser, the Palm Beach County Property Appraiser, or Brevard County's public parcel map, which comes from its Property Appraiser. That query contains the address you typed. It does not contain your name, your email or anything about your account.

4. Calendars

Booking a shoot writes an event to your photographer's Google Calendar and invites you, so the appointment is in your own calendar rather than only in ours. Cancelling removes it.

We also read our photographers' calendars to work out when they are genuinely free.

5. The support assistant and listing copy

The chat window on this site is answered by an AI assistant built on Claude, a model made by Anthropic. It answers questions about pricing, coverage, turnaround and how a booking works, and it hands you to a person when the answer needs one.

The assistant only answers when you are signed in, so we always know whose conversation it is. What reaches Anthropic is the conversation itself: what you type, what the assistant has said back, and which page you were on when you opened it. It is not told your name, your team or your bookings. If you ask it to pass something to a person, the conversation goes to us along with the ticket.

It is not given your password or your card details, and it cannot change anything on your account or read another customer's bookings. Anthropic processes the conversation in order to produce the answer and does not use it to train their models.

If you would rather not use it, simply do not open it. Email or call us instead and you reach the same people.

The same model writes listing copy when you ask it to: the buttons that write or tidy the headline, description and website text on a listing page, the headline on a flyer, and Write it for me in the caption writer. For that, Anthropic receives the facts about the property, such as the city, its type and size, beds and baths, the lot and nearby places named on the map, along with any listing text you type or paste. We do not add your name, your email, your team or the street address, so details like those reach Anthropic only if you put them in the text yourself. Nothing is sent until you press one of those buttons. Anthropic uses the text only to write the copy and does not use it to train their models.

6. Who processes data for us

  • Vercel: hosting
  • Neon: the database, hosted in the United States
  • Clerk: accounts, sign in and session security
  • Google: calendars, Drive for delivering your gallery, and Gemini for AI edits to the photographs from your shoot
  • Resend: sending booking and delivery email
  • Cloudflare: storing images uploaded through the site
  • Matterport: hosting virtual tours where you have booked one
  • Anthropic: the support assistant described in section 5, and the optional listing copy suggestions, which receive the property facts and the listing text you type or paste, without your name, email or team
  • Stripe: payments, once card payment is enabled
  • Apple: delivers notifications to the Broker2Me iPhone app, if you allow them
  • Autoenhance: editing the photographs from your shoot
  • Higgsfield: AI edits to the photographs from your shoot, such as twilight skies and decluttering

Each of these companies handles data only to provide its service to us, on our instructions, and protects it to the same standard this policy describes.

7. A note on turnaround

Photographs are delivered within 24 hours of the end of the shoot, on any day of the week. Every other delivery time quoted on this site is in business days, counted from the day after the shoot, and for those weekends and public holidays do not count. The public pages state the plain number for readability; this is what it means.

8. How long we keep things

Photographs, video and tours are kept for about 9 months on a one off booking. On an active membership, or an account we have agreed to keep on file, they stay online for as long as that account is active. Please download and keep your own copy. We hold files for about a year, and we cannot promise they are still here after that.

Booking records and invoices are kept for as long as we are required to keep business and tax records. Account details are kept while your account is open, and removed on request afterwards.

9. Your choices

You can ask us for a copy of what we hold about you, or ask us to correct it. Write to hello@blankdm.com and we will deal with it within thirty days.

You can delete your account yourself at any time, from Settings, under "Delete your account", on the site or in the Broker2Me app. That removes your login and your place on your team straight away. If other people are on your team, the shoots and photographs belong to the team and stay with it. If you are the only person on your team, the same screen has a box to erase your shoots, photographs and listing pages as well, and if you tick it we erase them within 30 days. Either way, we keep booking and payment records for our accounts. If you would rather we did any of this for you, write to the same address.

Deleting your account does not retract images already published on a listing or the MLS by you or your brokerage, and it does not remove records we have to keep for tax purposes.

10. Cookies and advertising

We use cookies to keep you signed in and to keep your session secure. Those are essential and carry no advertising.

Our public marketing pages, the ones you can read without signing in, use the Meta (Facebook) pixel so we can measure our own advertising. It records that a browser visited a public page, and Meta's own matching may read what you type into a form on one of those pages. It does not run on any signed-in page, so your dashboard, your bookings and your clients' property addresses are never sent to it. You can block it with an ordinary content blocker or through your Meta ad settings, and the site works exactly the same without it.

When a quote is requested or a shoot is booked, our own server tells Meta that it happened, so we can tell which advertisement paid for it. That report carries the amount, the offer code from the advertisement, and Meta's advertising cookies. It never carries a name, an email address, a phone number, a property address or a booking reference.

The Broker2Me iPhone app does none of that advertising measurement. It does not load the Meta pixel, and it sends Meta no report about anything you do there. If you allow notifications, we keep your phone's notification token with your account so we can tell you when a shoot is confirmed or your photos are delivered, and we delete it when you sign out of the app or delete your account.

11. Security

Data is encrypted in transit. Sign in is handled by Clerk rather than by us storing passwords. Every account is scoped to its own organization, so one team's logins cannot read another team's shoots.

12. Children

This is a service for licensed real estate professionals and is not directed at children.

13. Changes

If this policy changes materially we will say so on this page and update the date at the top.

14. Contact

Privacy questions go to hello@blankdm.com.

Back

We measure what works, and we do not sell anything.

With your okay we count how pages and listings get used so we can make them better. Say no and we only keep anonymous totals. Either way your details are never sold, ever. How we handle your data.